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On Site

When you request Computer 911 onsite service, you'll minimize downtime. Computer 911's Microsoft Certified professionals will come to your location to assist you with networking, hardware, or software issues. Many issues such as network connectivity can only be solved onsite.

Computer 911 charges higher rates for urgent service to all clients. Priority Service is defined as urgent service scheduled during the next three business days that requires rescheduling another client’s standard appointment.

Emergency Service is defined as same-day urgent service and all short-notice urgent service handled outside normal business hours, including weekends. This includes service such as weekly server re-boots that cannot be performed during regular business hours.

Crisis Service is defined as immediate service handled between the hours of 9 PM and 7 AM, and all holidays.

All onsite service has a one-hour minimum.

Computer 911 is based in Milwaukee, Wisconsin. Trip charges are waived for IT Wellness clients and others within a mile of the central office. There is a trip charge for onsite service for Southeastern Wisconsin or Northern Illinois locations. For other locations, transportation expenses will be added.